Comments for Communication Matters

Comment on @beccataylor’s Follow Friday roundup 10/30 by beccataylor

beccataylor — Wed, 04 Nov 2009 14:46:05 +0000

LOL, isn’t that “leveraging” what makes the internet so great? Glad you like the idea. Context is so important!

Comment on @beccataylor’s Follow Friday roundup 10/30 by Nathan Hangen

Nathan Hangen — Fri, 30 Oct 2009 19:52:08 +0000

Hey Becca, thanks for the shout out. I like the way you make your FF recommendations, I might copy the idea

Comment on Building enterprise communities by Vanessa DiMauro

Vanessa DiMauro — Thu, 10 Sep 2009 19:26:18 +0000

Becca,
Thanks so much for talking about this information / presentation and for your thoughts about what the upfront information show be! In so many ways these processes are not that different than many other innovations best practice – when the members are the focus of the build, the outcomes tends to be more successful.

best
Vanessa

Comment on Why the social media customer is always right by John Obeto

John Obeto — Fri, 10 Jul 2009 01:32:53 +0000

For the first leg of my recent trip to Las Vegas for the 2009 HP Tech Forum & Expo, I had the misfortune to fly United.

After take off, I noticed that of the 12 seats in the exit row, only two were occupied.

I asked if I could move seats since it was a 40% filled flight.

Yes, said the stewardess.

I moved to an exit row seat.

Well, the stewardess came flying to me, “Sir, you cannot seat here.”

Why. It’s empty., said I

It costs more, she said

But it’s empty., said I

Yes, but it costs more, she said

OK, how much more is it?, said I

I don’t know, she said

Can you ask someone about that so I can pay?, said I

No,, she said

No, you cannot or no you will not?, said I

Both, she said

OK, said I, and moved to my former seat.

Right then, I made a decision that all my employees or contractors WOULD NEVER FLY United.